CX Expert | Pre-sales Manager | Data Analyst

Portfolio

Generate your Customer Journey Map

Do a great demo (for technological services)

Notion Consultancy

Data analysis in marketing

Contact me

[email protected]

+52 55 1341 4721

https://bit.ly/RaquelValdez_LN

@raquel.valdez.b

Index

My summary

• Expertise in pre-sales and sales by understanding the business and final customer needs in order to have tangible results and unique experiences for both.
• Customer Experience Consultant / Project leader since 2015 in fields such as Voice of Customer, Market Research, Retail, E-Commerce, Transportation, Banking, and Call Center.
• I empower pre-sales teams to perform at their best based on agile practices, (Scrum, Kanban, Discovery, D-score, BANT methodology, Design workshops, and more).
• I find data analysis fascinating and useful to make and suggest data driven decisions. My broad statistical knowledge and education makes it simple to define, develop and implement strategies for Customer Experience.

✅ Skills and qualities

• leadership and communication skills
• customer-centered focus
• presentation skills
• influencing and negotiation skills
• analytical thinking
• mentorship and training expertise
• aptitude for time management and organization
• problem-solving ability and cross functional collaboration
• the ability to research and keep on top of industry developments
• business knowledge